Last Updated: [22 May 2025]
At FamilyClothes.shop, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
We accept returns within 30 days of delivery.
To be eligible for a return:
The item must be unused, unworn, and in its original packaging
You must have the receipt or proof of purchase
Items not eligible for return:
Final sale items
Gift cards
Underwear or intimate clothing (for hygiene reasons)
To initiate a return, please email us at:
📧 support@familyclothes.shop with your order number and reason for return.
We will guide you through the return process and provide the return address.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original method of payment within 5–7 business days.
Shipping charges (if any) are non-refundable.
We currently do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order.
International customers may return items under the same conditions. However, customs duties and original shipping fees are non-refundable, and return shipping must be paid by the customer.
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of receiving your order. We’ll make it right — at no extra cost.
We’re always here to support you.
Email us: support@familyclothes.shop