🛍️ Ordering & Products

Q: How do I place an order?
A: Simply browse our collections, add items to your cart, and proceed to checkout. It’s quick, secure, and easy.

Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been shipped yet, please contact us immediately at support@familyclothes.shop. We'll do our best to help.

Q: Do you restock sold-out items?
A: We do restock popular items! Join our newsletter or follow us on social media to stay updated.

🚚 Shipping

Q: How long does shipping take?
A:

• USA: 3–7 business days (Standard), 1–3 business days (Express)

• International: 7–21 business days depending on destination and customs

Q: Do you offer free shipping?
A: Yes! We offer free U.S. shipping on orders over $50.

Q: Do you ship internationally?
A: Absolutely. We ship worldwide. Shipping costs are calculated at checkout.

Q: Will I get tracking info?
A: Yes! Once your order is shipped, you’ll receive an email with tracking details.

🔄 Returns & Refunds

Q: What’s your return policy?
A: You can return eligible items within 14 days of delivery. Items must be unused and in original condition. See our Return & Refund Policy for details.

Q: How do I return an item?
A: Email support@familyclothes.shop with your order number and reason for return. We'll guide you through the process.

Q: How long does it take to get a refund?
A: Refunds are processed within 5–7 business days after we receive and inspect your return.

💳 Payments

Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, Apple Pay, and Shopify Payments.

Q: Is your website secure?
A: Yes. Our store uses industry-standard SSL encryption to protect your data and payment information.

📩 Contact & Support

Q: How can I contact you?
A: You can reach us anytime at support@familyclothes.shop. We typically respond within 24 hours on business days.