Last Updated: [22 May 2025]
At FamilyClothes.shop, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
🔁 Returns
We accept returns within 30 days of delivery.
To be eligible for a return:
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The item must be unused, unworn, and in its original packaging
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You must have the receipt or proof of purchase
Items not eligible for return:
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Final sale items
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Gift cards
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Underwear or intimate clothing (for hygiene reasons)
To initiate a return, please email us at:
📧 support@familyclothes.shop with your order number and reason for return.
We will guide you through the return process and provide the return address.
Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
💳 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original method of payment within 5–7 business days.
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Shipping charges (if any) are non-refundable.
🔄 Exchanges
We currently do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order.
🌍 International Returns
International customers may return items under the same conditions. However, customs duties and original shipping fees are non-refundable, and return shipping must be paid by the customer.
❗ Damaged or Incorrect Items
If your item arrives damaged, defective, or incorrect, please contact us within 3 days of receiving your order. We’ll make it right — at no extra cost.
📩 Need Help?
We’re always here to support you.
Email us: support@familyclothes.shop